Change Management Intern
Position Information
Hiring Manager:
Associate Director
Department:
Change Management
Department Overview
The Change Management department is responsible for continually helping individuals impacted by "the change" be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.
Position Responsibilities
This is a hands-on position in our Change Management department. This position will focus on managing the full scope of a change effort throughout the lifecycle of a project including, developing a change strategy, creating and implementing communication plans, developing training approaches/materials, and measuring adoption. The candidate should have excellent problem-solving skills, an attention to detail, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful, with a strong understanding of technology. This role requires communication with users at all levels and superior verbal and written communication skills. This role will require the candidate to balance multiple ongoing initiatives and maintain different timelines and deliverables.
Responsibilities include:
• Collaborate with internal stakeholders to conduct needs assessments to customize training and communication plans that reflect employee needs and project specifics
• Contribute to the department as an engaged team member, participating in discussions, meetings, continually learning, and supporting other team members and stakeholders
• Work with business leads to execute change projects from strategy to deployment
• Develop training materials from a content and design perspective: e-learning videos, training guides, quick reference cards, etc.
• Identify user issues and collaborate with relevant teams to resolve and communicate resolution back to end user
• Maintain and update project materials over the course of project lifecycles and after
• Facilitate the execution of change strategies
Candidate Requirements
Qualifications & Experience:
• Pursuing Bachelor's Degree in Business, Communications, Organizational Psychology, or a related field with anticipated graduation of 2026
• Excellent communication skills, both written and verbal
• Excellent collaboration skills
• Delivery oriented with high quality customer service standards
• Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
• Experience with transformation/change projects is a plus, but not required
• Experience with delivering and designing trainings (i.e. Guides, Video's etc.) is a plus
• Background in technology services and support a plus
• Enthusiastic about working in office and creating a Gold Standard hybrid work culture
Additional Information
• Interns have a 40-hour-per-week assignment that last 10 weeks (June 1st - August 7th)
• Hybrid work schedule (required to be in office a minimum of 3 days a week)
• Housing assistance will be available for eligible candidates
• Hourly pay: $25
Critical Competencies for Success
Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
• Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
• Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
• Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.
• Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.
• Change Strategy: Leverages Change Management expertise to develop strategies that support business needs. Applies understanding of value drivers and critical success factors that will positively impact the Firm.
• Change Industry Knowledge: Leverages Change Management industry knowledge and best practices to facilitate the people side of change.
• Change Application Excellence: Ensures project success by continually assessing and improving the Firm's change processes based on Firm culture and needs.
• Project / Program Management: Manages Change Management projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions.
• Sponsorship Management: Takes a consultative approach with internal sponsors including building trust and coaching.
• Communication Excellence: Drives awareness, increases knowledge and desire and mitigates resistance by identifying and implementing key messages.
• Training Excellence: Drives knowledge and ability for "the change" by identifying learning needs, developing and executing effective training plans.
• Change Measurement: Collects, analyzes and interprets data to measure adoption, identify trends and develop reinforcement plans.
Golub Capital is an Equal Opportunity Employer.
Due to the highly regulated nature of Golub Capital's business and because of the sensitivity of the information that all personnel have access to, Golub Capital performs extensive and thorough pre-hire screens to ensure that its personnel act with expected levels of integrity, professionalism and personal responsibility.
